Returns Policy:

1. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on website. Return request must be raised within 30 minutes from the date of delivery time.
2. For all kind of stationeries items & All kind of Accessories items directly returnable but gadgets related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty. For more information on warranty claims.
3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy for more information.

Valid reasons to return an item:

1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. Delivered product is incomplete (i.e. has missing items and/or accessories)
3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4. Delivered product is does not match product description or picture (i.e product not as advertised)
5. Delivered product does not fit. (i.e. size is unsuitable)

Issuance of Refunds:

1. The processing time of your refund depends on the type of refund and the payment method you used.
2. The refund period / process starts when stationeries.com.bd has processed your refund according to your refund type.
3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types:

stationeries.com.bd will process your refund according to the following refund types

1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
2. Refunds from cancelled orders – Refund is automatically triggered once cancellation is successfully processed.
3. Refunds from failed deliveries – Refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.

Important Note:

1. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even. if the value of order is smaller than voucher value.
2. In case of any refund, the received cash back amount, if any, will be adjusted with the refund amount.
3. For voucher refund method will not eligible for any modification.